Politique de remboursement

At NAABY COSMETICS, we strive to ensure that you are completely satisfied with your purchase. Due to the nature of our products, we currently do not offer returns or exchanges. However, if your product arrives damaged, we are here to help.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 72 hours of receiving your order. Email us at support@naabycosmetics.com. with the following details:

• Your order number
• A description of the damage or defect
• Clear photos of the item and its condition

Once we receive your email and verify the damage, we will either issue a refund or send a replacement product at our discretion. Please note that damages include physical defects such as broken packaging, cracks, or malfunctions with the product applicators. Minor cosmetic imperfections such as air bubbles in lip gloss tubes or slight color variations due to the handmade nature of our products do not qualify as damages.

Non-Returnable and Non-Refundable Items:

• We do not accept returns or exchanges due to hygiene reasons, unless the product is proven to be damaged or defective.
• Items not deemed damaged by our team after review will not be eligible for refunds or replacements.
• Customized or personalized products are non-returnable.

Lost or Stolen Packages:
NAABY COSMETICS is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. For any lost or stolen packages, we recommend contacting the carrier directly to file a claim.

Order Cancellations:
Once an order is placed, we are unable to cancel it. Please review your order carefully before finalizing your purchase.

Shipping Costs:
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

Contact Us:
If you have any further questions or concerns regarding our return policy, feel free to reach out to us at support@naabycosmetics.com. We are here to assist you!

Thank you for choosing NAABY COSMETICS!